Terms of Service
Last Updated: July 2026
Welcome to Frostybox. These Terms of Service (“Terms”) govern your access to and use of the Frostybox website, products, and services. By using our website or placing an order, you agree to be bound by these Terms.
1. About Frostybox
Frostybox is an online retailer offering premium outdoor entertaining products, including cooler boxes, drinks accessories, serving essentials, and related lifestyle products.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.
3. Orders
All orders are subject to acceptance and product availability.
After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. Frostybox reserves the right to refuse or cancel any order due to pricing errors, stock availability, suspected fraud, or any other legitimate reason.
4. Pricing
All prices displayed on our website are in South African Rand (ZAR) and include VAT where applicable.
While we strive for accuracy, pricing or product description errors may occasionally occur. Frostybox reserves the right to correct any errors before processing an order.
5. Payment
We accept payment through the payment methods displayed during checkout.
Orders will only be processed once payment has been successfully received and verified.
6. Shipping & Delivery
Delivery times provided on our website are estimates only.
While we work with trusted courier partners, Frostybox is not responsible for delays caused by circumstances beyond our reasonable control, including weather conditions, public holidays, courier disruptions, or force majeure events.
7. Returns & Refunds
Returns and refunds are governed by our Returns Policy.
Products must be returned in their original condition, unused, and with all original packaging unless otherwise required under applicable consumer protection laws.
8. Product Information
We make every effort to ensure that product descriptions, images, colours, dimensions, and specifications are accurate.
However, slight variations may occur due to photography, screen settings, manufacturer updates, or production differences.
9. Warranty
Where applicable, products are covered by the manufacturer’s warranty.
Any warranty claims will be handled in accordance with the applicable warranty terms and South African consumer protection legislation.
10. Intellectual Property
All content on this website, including logos, graphics, product photography, text, designs, branding, and website content, is owned by or licensed to Frostybox and is protected by applicable intellectual property laws.
No content may be copied, reproduced, or distributed without prior written permission.
11. Prohibited Use
You agree not to:
Use the website for unlawful purposes.
Attempt to interfere with the security or functionality of the website.
Upload malicious software or code.
Use automated tools to scrape or extract website data without permission.
Infringe upon the rights of Frostybox or any third party.
12. Limitation of Liability
To the fullest extent permitted by law, Frostybox shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits any rights that cannot legally be excluded under South African law.
13. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy and applicable data protection legislation, including the Protection of Personal Information Act (POPIA).
14. Changes to These Terms
Frostybox reserves the right to update these Terms at any time.
Changes become effective immediately upon publication on this website.
15. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact our customer support team using the contact information provided on our website.