Last Updated: July 2026
At Frostybox, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
We may collect the following information:
Full name
Email address
Phone number
Billing address
Delivery address
Payment information (processed securely by our payment providers)
Order history
IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies
We use your information to:
Process and deliver your orders
Communicate regarding your purchases
Provide customer support
Improve our website and services
Detect and prevent fraud
Comply with legal obligations
Send marketing communications where you have consented or where permitted by law
You may unsubscribe from marketing emails at any time.
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Keep products in your shopping cart
Analyse website traffic
Improve website functionality
Measure advertising performance
You can disable cookies through your browser settings, although some features of our website may not function properly.
Frostybox does not store your complete payment card information.
Payments are processed securely by trusted third-party payment providers using industry-standard encryption and security measures.
We may share your information with trusted third parties only where necessary to operate our business, including:
Payment service providers
Courier and delivery companies
Website hosting providers
Marketing and analytics providers
Fraud prevention services
Government authorities where legally required
We do not sell your personal information to third parties.
We implement reasonable technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
While we take reasonable precautions, no internet transmission or electronic storage method is completely secure.
We retain personal information only for as long as necessary to:
Fulfil your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
Subject to applicable law, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information where legally permissible
Object to certain processing activities
Withdraw consent for marketing communications
Lodge a complaint with the relevant regulatory authority
Frostybox processes personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
We collect only the information necessary to provide our products and services and process it lawfully, fairly, and transparently.
Our website may contain links to third-party websites or integrate with third-party services.
We are not responsible for the privacy practices or content of external websites or services.
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children without appropriate consent where required.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the updated effective date.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on our website.
We will make reasonable efforts to respond to your enquiry as promptly as possible.